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Customer Service Officeron October 21, 2021 at 10:22 pm

Location: Sydney

Job type: Full time, Fixed Term

The Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. The purpose of health practitioner regulation is to protect the public by ensuring that only health practitioners who have the skills, qualifications and knowledge to provide safe care are registered.

Our Customer Service team members play a critical role at Ahpra – typically, you are the first point of contact via phone or web enquiries from health practitioners or the public. You will be responsible for the delivery of customer service excellence and have a solutions focused approach to ensure this is maintained.

We are seeking to merit list suitable candidates for our upcoming peak period. Positions will be full time, fixed term and based in our Sydney office.

In this role you will:

Answer incoming calls and respond to routine enquiries whether by phone, email or via the web made to the Ahpra Contact Centre
Record all enquiries in Ahpra’s system according to established policies and procedures
Manage and take responsibility for delivering high quality customer-focused services
Forward or appropriately refer all registration and notification requests and other specific enquiries to designated teams or colleagues
Maintain and observe contact enquiry confidentiality at all times

As the ideal candidate, you will demonstrate the following:

Experience in a customer service or contact centre environment with the ability to interpret and relay complex information accurately and succinctly
Strong oral communication skills with the ability to deal with challenging customers and deliver a positive experience
Professionalism, discretion, integrity, diplomacy and confidentiality are crucial to success
Ability to work collaboratively and effectively as part of a team

What we offer:

Employee Assistance Program
Discounted private health insurance
Salary packaging arrangements including novated leasing and self-education expenses
Attractive base salary of $61,474 per annum

Customer Service Officer Sydney.pdf

To apply:

Click on the  “View and Apply Online’ button below to visit the application page to submit your application and view the position description
Your application must include a resume and a maximum two page response to the ideal candidate statements listed above
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process
For any queries or a confidential discussion regarding this position, please contact recruitment at recruitment@ahpra.gov.au

We will be shortlisting/interviewing candidates as we go. Previous applicants need not to reapply.

Offer of employment is subject to successful background (pre-employment screening) and Criminal History checks.

Ahpra is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.  If you have any support or access requirements, we encourage you to advise us at time of application.

The post Customer Service Officer appeared first on Indigenous Employment Australia | Indigenous Jobs and Opportunities.

Location: Sydney Job type: Full time, Fixed Term The Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. The purpose of health practitioner regulation is to protect the public by ensuring that only health practitioners who have the skills, qualifications and knowledge to provide safe care are registered. Our Customer Service team members play a critical role at Ahpra – typically, you are the first point of contact via phone or web enquiries from health practitioners or the public. You will be responsible for the delivery of customer service excellence and have a solutions focused approach to ensure this is maintained. We are seeking to merit list
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The post Customer Service Officer appeared first on Indigenous Employment Australia | Indigenous Jobs and Opportunities.Read MoreNew South Wales – Indigenous Employment Australia | Indigenous Jobs and Opportunities

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